“Tweet-ables”: What People are Saying about Banks
(via The Tonight Show’s TwitterTracker)
Twitter users express a number of common feelings towards banks, and after following the word “bank” and other bank-related terms for a few weeks, I thought I’d show you a collection of “tweets” (short messages posted on Twitter) that reflect the sentiments I found.
(Note: This post doesn’t include tweets by banks or news networks, only those by “real people.” All of the banks’ names have been changed. Please see the disclaimer at the bottom of this post for more details.)
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“Tweet-ables”: What People are Saying about Banks
There are some great things about going to the bank…
Free pop from the bank. Woot Woot.
No walk today too much rain. Went to bank where nice lady sent treats through tube thing that came right to the car. Wish I had one at home.
…and some weird ones…
Giant Bank still offers the CONFEDERATE FLAG as an icon choice when you order checks. Huh.
http://twitpic.com/6o608 – At the bank…i feel like i’m in the 70’s…
…and banks are still social places…
Cute bank teller has a boyfriend. Yes, that means I got the nerve to ask her out; first time I’ve asked a girl out in years. :/
…twitpic.com/6knnj – At the bank with everyone else in town…
…but the list of inconveniences tied up with going to the bank seems to outweigh the list of pleasant things by a long shot.
There are problems with bank hours…
Very very upset with Giant Bank right now… and since they close at 5 I have to wait until Friday to go in person and fix this mess.
Fail Giant Bank, you say you are open at 7am but no one is available… um what its 8am
…and no one likes waiting in line anywhere, especially at the bank.
Waitin at Giant Bank For some cash!!! These [people] need to hurry up!!!
Why are Giant Bank’s lines always so d**** long!!! Lol d****t!!
lining up in the bank. ugh,boring..boring..
Even worse are sentiments towards phone banking…
is on the phone to the bank! aaaarrrrggghhh
waiting on a call from the bank – bets on it not happening?
Spent the last hour on the telephone with Giant Bank. What a massive disappointment. I wish I had taped it for you!
…and tellers themselves can be a bother, too.
In the bank + I feel as though I need to explain to the guy at the desk why Im transferring money out of my savings account. Anyone do this?
saved the bank an accounting error that benefited me but they couldn’t even say thank you
So the bank wouldn’t count my $6 dollars in change which was $5.50 in quarters and 50 cents in nickels. Why are we bailing them out again?
okay so i may as well have been searched at the bank… SERIOUSLY? do i LOOK dangerous?
Beyond these service issues, problems dealing with speed come up often. In this digital world, banks often aren’t satisfactorily fast.
Just had letter from bank re a transaction made on my card on 2nd June. Just had to call them & sending new card out 
I would have assumed a BOI -> AIB bank transfer would take less than 5 days given I can do international in takes 1-2 days. who has my money [?]
Online services have really changed the playing field. Online banking complaints are few. I haven’t seen a tweet like “What a pain that it took my transfer from my checking to my savings accounts a whole 1 minute.” Still, that doesn’t mean that banks on or using the web are safe from criticism…
In my online bank statement, next to each purchase, there is a related advertisement. This is okay now?
@Giant_Bank If @mintdotcom can do a better job monitoring my accounts for potential fraud then maybe the can find me a better bank. #yourmove
Giant Bank’s supposed ‘live person’ chat is a really annoying bot.
I see that Giant Bank is now on Twitter (@Giant_Bank). Hopefully this starts speeding them up a bit.
re: I wonder if it will help to change their reputation as the worst bank? Absolutely horrible.
But the worst situations are ones in which the bank blatantly errors…
Check order shows as shipping from bank’s computer, but not from check printing company, they say “nope, never got this order.” #bankfail
Got a call from my bank saying they have my debit card, didnt know what they were talkin bout until i tried to pay with my debit card..gone.
can’t believe the bank sent me a letter asking me to pay back £86 I haven’t even used… can’t trust anyone these days!
I am having the worst day – my bank account is now being closed due to someone else’s fradulent check. How is that my fault?
…or lies.
Giant Bank deducts big $ from account on Tues., tells my son they haven’t verified check he deposited, complete lie, using my $ for the week..
just lost all hope… The bank pulled out of a preapproval, citing conditions that did not exist.
It’s gotten to the point that people are just fed up.
I no longer wish to think about “the bank that shall not be named”…
I’m gonna have a mental breakdown if I have one more bank [mess] with the little money I have.
Just got kicked out of my bank for getting [angry at] a teller. Drove straight to Small Bank and started a new account. I’m DONE.
Is this how it should be? Wouldn’t it be better to see more tweets like the first ones in this post, reflecting good experiences with the bank?
I’m not sure what the solution is. But it’s clear that most of the twitter-users’ frustrations are with the large banks. Maybe these banks will change, or maybe these account holders will move to new banks and credit unions. Either way, these account holders can only wait so long…
VW Credit people are wicked nice over the phone, and its 7am [their] time, wish all call centers were like this
Now its time to call Giant Bank, customer service. Let’s compare and contrast VW to Giant Bank, hold please. 
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P.S. I’d love to hear some stories (even if they’re short) about great experiences at the bank. Tell us about it by tweeting us at @FindABetterBank or tagging your tweet with #BANK or leaving a comment below. I’d love to follow up this post with a post about good experiences at banks.
Disclaimer:
1. The banks discussed in these tweets do NOT represent ALL banks. That is, not all banks would be described these ways.
2. I wouldn’t imagine that these tweets represent opinions of all account holders at these banks or even the full opinion of these account holders, but rather contain quotations that people find “Twitter-worthy.” Still, I don’t think that disqualifies them as representations of real feelings towards banks.
3. I don’t claim the copyrights to these tweets. Usernames have been deleted for “general privacy” reasons. All messages are from public accounts.
4. The only way these messages have been edited is for foul language, some clarification, and included usernames. All edited text is [in brackets].
5. And just to be clear, the views expressed in these tweets are not ours.
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Jeffry, thank you for the fill-in/suggestions. This post uses the first and second methods you mention and I will definitely be using the others for future posts.